Style Majix — Shipping & Refund Policy

Part 1: Shipping Policy

1. Domestic Shipping Only (United States)

• No International Shipping: At this time, we do not ship internationally, nor do we accept orders shipping to freight forwarding addresses intended for export outside the United States.
  
  
• Delivery times to Alaska, Hawaii, APO/FPO addresses, and U.S. territories may experience longer transit times compared to the contiguous United States.
  
  

2. Order Processing Time

• Standard Processing: Orders are typically processed and prepared for dispatch within 1 to 3 business days (Monday through Friday, excluding federal holidays).
  
  
• Peak & Promotional Periods: During product launches, major sales events, or peak holiday seasons, processing times may extend up to 4 to 5 business days.
  
  
• Order Confirmation: An automated confirmation email with your order summary will be sent immediately after your purchase is completed.
  
  

3. Shipping Methods & Calculations

• Shipping Fees: Exact shipping charges and applicable carrier options are calculated and displayed dynamically at checkout prior to final payment, based on package weight, dimensions, and destination.
  
  
• Free Shipping Promotions: Any qualifying thresholds or promotional free shipping offers are applied automatically at checkout when active terms are met.
  
  
• Transit Times: Estimated transit times provided at checkout are estimates supplied by our carriers (USPS, UPS, FedEx) and commence once the carrier accepts the parcel, not from the moment the order is placed.
  
  

4. Order Tracking

• Carrier tracking portals generally require 24 to 48 hours to update status following initial physical scan.
  
  
• You can monitor your delivery directly through the carrier tracking link provided or via our website portal.
  
  

5. Address Changes & Undeliverable Shipments

• Address Accuracy: Please verify your shipping address thoroughly before completing your order. Due to automated fulfillment workflows, we cannot guarantee address changes or cancellations once an order has been submitted.
  
  
• Returned to Sender: Packages returned to our facility due to incorrect address information, failed delivery attempts, or refusal at delivery will be processed as a return. Any non-refundable outbound shipping charges incurred will not be reimbursed.
  
  

6. Damaged, Defective, or Missing Deliveries

• Transit Damage: If your parcel arrives visibly crushed, opened, or physically damaged:
  
  
  1. Retain all original packaging materials, outer shipping boxes, and contents.
     
     
  2. Take clear, well-lit photos of the damage to both the packaging and the tool.
     
     
  3. Contact us within 48 hours of delivery at support@mybeautysite.com with your order number and photo documentation.
     
     
• Missing or Misplaced Parcels: If your tracking indicates the package has been marked "Delivered" but cannot be found:
  
  
  1. Check around all entry points, porches, leasing offices, and with neighboring residences.
     
     
  2. Allow up to 24 hours, as some carriers scan deliveries ahead of physical drop-off.
     
     
  3. Reach out to our customer care team so we can initiate a formal carrier investigation and trace on your behalf.
     
     

Part 2: Refund & Return Policy

1. 14-Day Return Window

2. Eligibility & Hygiene Standards

• Eligible Condition: Returned tools must be in like-new, fully functional condition, clean, and free of cosmetic blemishes, scratches, heat damage, styling product residue, hair strands, or scorch marks.
  
  
• Complete Packaging: All original retail packaging, inner trays, protective covers, heat-resistant mats or gloves, sectioning clips, power cord wraps, and documentation/manuals must be returned intact.
  
  
• Proof of Purchase: A valid Style Majix order number or receipt is required for all returns.
  
  

Non-Returnable Items:

• Items marked "Final Sale," "Clearance," or "As-Is."
  
  
• Liquid, aerosol, or cosmetic consumables (e.g., heat protectant sprays, finishing oils, scalp serums) once opened or unsealed.
  
  
• Promotional gift cards or complimentary gifts with purchase (unless returned alongside the qualifying purchase).
  
  

3. Return Procedure

1. Initiate Return: Contact our team at support@mybeautysite.com with your order number, reason for return, and clear photos showing the current condition of the tool, cord, and accessories.
   
   
2. Authorized Return Label: If your return is approved, our team will provide instructions and a prepaid domestic return shipping label. Return shipping and handling fees will be deducted from your final refund amount, unless the return is due to a verifiable manufacturer defect or an error on our part.
   
   
3. Packaging: Pack the styling tool securely inside its original product box and an outer protective shipping carton to prevent damage in transit.
   
   
4. Drop-Off: Hand over the package to the authorized carrier within 7 business days of receiving your return authorization.
   
   

4. Inspection & Refunds

• Inspection: All returned tools undergo electrical and physical safety inspections by our quality assurance team within 3 to 5 business days of warehouse receipt.
  
  
• Refund Determination: Upon inspection approval, a refund will be processed directly to your original payment method.
  
  
• Processing Timelines: Depending on your financial institution, funds generally post to your account within 5 to 10 business days.
  
  
• Deductions: Original outbound shipping charges paid at checkout are non-refundable.
  
  

5. Exchanges

Contact Us

• Email: support@mybeautysite.com
  
• Support Hours: Monday – Friday, 9:00 AM – 6:00 PM EST
  
  
• Mailing Address: Style Majix Fulfillment Center, 3587 Oakcliff Rd, Atlanta, GA 30340